From Los Angeles to Waihi Beach

It’s been a big few years for Gianpaolo and Annarosa Grazioli, the founders of Auckland-based gelato business Giapo. 

In between managing the impacts of Covid on a hospitality business, the Grazioli’s have also been working on a trans-Pacific launch, the Cherlato, a mobile gelato truck in Los Angeles, with none other than Cher herself. The partnership has been in the works since 2018, when the 'Goddess of Pop' last visited New Zealand on tour and stopped by Giapo’s twice in the space of 24 hours. 

This year's launch has meant Gianpaolo has spent much of his time in the City of Angels, balancing the demands of both ventures. In need of some much deserved rest and recovery, he shares his plans for the summer break and what he’s set up to keep the ice cream churning in his absence. 

How long are you taking off over the Christmas New Year break? 

To recharge and spend quality time with loved ones, my team and I plan to take a 4-day break over the Christmas and New Year period. 

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Where are you planning to go?

We'll be heading to the breathtaking Waihi Beach, embracing the holiday season amidst the beauty of the surroundings.

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How do you plan to keep the business going while you do? 

With a dedicated and capable team in place, we've established clear communication channels and systems. While enjoying our break, we'll remain available remotely for any critical decisions, ensuring the business continues to thrive.

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Have your holidays been disrupted previously and if so from what?

In previous years, occasional disruptions occurred due to unexpected business demands, like serving a full school of 200 kids unexpectedly. However, we've learned valuable lessons, improved delegation, and implemented contingency plans to minimise future disruptions.

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How often will you take work calls or check emails?

We plan to limit work-related communication during the break, prioritising personal time for relaxation and quality moments with family and friends. While staying off the phone and social media as much as possible, we'll be available for urgent matters, with scheduled times for checking emails and taking important calls.

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What was your biggest headache (problem) at work in 2023?

The most significant challenge in 2023 was the necessity of being away from Auckland for an extended period while I was working in Los Angeles. Addressing this, Annarosa and I have empowered and delegated responsibilities to the right individuals within the organisation. This experience was such an important part of our growth, and it would not have happened if I did not have to stay away for so long.

One thing you want to achieve in 2024?

In 2024, my aspiration is to empower the team further, fostering autonomy and aligning with the continued growth and success of Giapo and who knows, maybe opening a second store? We've laid a solid foundation this year, and we are thrilled about the prospects the future holds.

Gianpaolo Grazioli’s answers are part of a two-week series Break from Business as Usual Caffeine is running leading up to and during the Xmas break, featuring startup founders and ecosystem players.

As told to Mary Hurley